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Conflict Management Training for Healthcare Professionals

Would you know how to respond to violence or aggression in the workplace?

At UK Patient Care, our expertly developed Conflict Management Training Courses are designed to provide NHS staff and healthcare professionals with the skills, strategies, and confidence to manage and resolve conflict effectively and safely.

Conflict in healthcare settings is not only disruptive, it can directly impact patient care, staff wellbeing, and team cohesion. Whether it’s a difficult patient interaction or escalating aggression from a visitor or colleague, knowing how to respond appropriately is crucial.

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Why Conflict Management Training is Essential in Healthcare

Healthcare professionals work in high-pressure environments where emotions often run high. Delays in treatment, mental health crises, or communication breakdowns can all lead to conflict. When handled poorly, these situations can escalate quickly, posing risks to staff safety and patient care.

Conflict management training empowers staff to:

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De-escalate potentially volatile situations.
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Maintain emotional control under stress.
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Improve communication with patients, families, and colleagues.
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Understand NHS protocols for managing aggression and violence.
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Create a safer, more compassionate workplace.
Our training is fully aligned with Health & Safety Executive (HSE) guidance and NHS Protect standards.
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Conflict Management Training Course Overview:

Our four-hour training course includes a combination of practical exercises, real-life NHS case studies, and interactive learning, all tailored to the specific challenges of healthcare environments.

Introduction to Conflict Management

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Understanding the impact of conflict on healthcare delivery.
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Learning objectives and goals for the day.

Understanding Conflict in Healthcare

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Key causes and triggers of conflict in NHS and clinical settings.
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Types of conflict: patient-related, internal, and systemic.
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Identifying early warning signs of aggression.
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Review of real-life healthcare incidents.

Effective Communication & De-escalation Techniques

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How to use verbal and non-verbal communication to defuse tension.
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Listening with empathy and responding with clarity.
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Assertiveness without aggression.
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Role-play exercises tailored to NHS scenarios.

Emotional Control in Conflict Situations

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Recognising your own emotional triggers.
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Techniques to remain calm and professional during confrontation.
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Breathing and grounding methods for stress regulation.
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Understanding the impact of tone, posture, and language.
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Building resilience and emotional support for colleagues.

NHS Policies and Legal Responsibilities

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Overview of NHS policies on violence and aggression.
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The Zero Tolerance policy in practice.
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Legal frameworks.
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Reporting incidents correctly and professionally.

Personal Safety and Situational Risk Awareness

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Conducting dynamic risk assessments.
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Maintaining personal space and safe exit routes.
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Managing lone working scenarios.
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Interactive “Safe or Unsafe?” awareness activity.

Course Review & Certification

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Recap of key skills and strategies.
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Open Q&A session with the trainer.
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Certificate of completion provided to all participants.

Customised Training for Your Organisation

We understand that every healthcare setting is different. That’s why we offer fully tailored versions of our conflict resolution courses, customised to reflect your policies, procedures, and specific risk areas.

Whether you’re a large NHS Trust, GP practice, or private care provider, we can deliver training on-site or at a location convenient for your team. We also offer flexible scheduling to reduce service disruption.

Ready to equip your staff with the tools to manage conflict calmly, safely, and effectively?

Contact us today to learn more about our Conflict Management Training for healthcare professionals and how it can support your team’s safety, wellbeing, and patient care outcomes.

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Top 5 Tips for Dealing with Conflict

Did You Know? – Your Legal Duty as an Employer

Under the Health & Safety at Work Act 1974, employers have a legal obligation to protect staff from workplace risks, including violence and aggression.

According to the Management of Health and Safety at Work Regulations 1999, employers must:

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Conduct risk assessments addressing potential violence in the workplace.
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Record significant risks and plan actions to mitigate them.
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Take all reasonably practicable steps to reduce these risks.

Make sure your healthcare organisation is compliant with legislation and prioritising staff safety before an incident occurs. Click here for HSE guidance.

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How Long are Conflict Management Training Courses?

At UK Patient Care, our standard conflict management course is 4-hours and can be delivered at a time to meet your needs.
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Certification and Refresher Training Requirements

Upon completing the Conflict Management Training, participants receive a certificate of attendance. We recommend that training is refreshed annually.
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Conflict Management Training Locations

Our Conflict Management Training is available at various locations across the UK, tailored to suit the unique needs of your organisation

FAQS

What is conflict management training in healthcare?
Conflict management training in healthcare equips professionals with the skills to recognise, prevent, and resolve disputes or aggressive behaviours in a clinical environment. It covers communication techniques, de-escalation methods, emotional control, and legal responsibilities specific to NHS and healthcare settings.
Who should attend this conflict management training course?
This course is ideal for all NHS staff and healthcare workers, including clinical staff (nurses, doctors, mental health professionals), receptionists, support staff, and anyone who interacts with patients, families, or the public in a healthcare setting.
Does the course meet NHS requirements?
Yes. Our training is aligned with NHS Protect guidance (now NHS England Violence Prevention and Reduction Standard) and the Health & Safety Executive (HSE). It meets the expectations for NHS conflict resolution training and workplace violence risk management.
What topics are covered in the conflict management course?

The course includes:

  • Causes of conflict in healthcare
  • Verbal and non-verbal de-escalation techniques
  • Recognising signs of aggression
  • Emotional regulation
  • NHS policy compliance
  • Personal safety and risk assessments

Full details are listed in our course content above.

Is this training suitable for lone workers or mental health staff?
Absolutely. Our training includes modules on lone working, mental health scenarios, and dynamic risk assessment, making it ideal for community-based or high-risk staff.
Can the training be delivered onsite?
Yes. We offer on-site conflict management training at your healthcare facility anywhere in the UK. This reduces disruption to services and ensures a contextualised learning experience.
Can you tailor the course to our healthcare organisation?
Yes. We work closely with NHS Trusts, GP surgeries, care homes, and private clinics to customise training content in line with your internal policies, staff roles, and patient demographics.
How do we book the conflict management training?
You can book directly by contacting our team via the Contact Us section on this page. We’ll discuss your needs, scheduling, and provide a full proposal tailored to your healthcare organisation.
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Why choose UK Patient Care?

National Coverage

We offer comprehensive coverage across the UK and will travel to you.

Highly Experienced Trainers

Our team is made up of industry experts with high levels of relevant experience. They understand the challenges you face and are passionate about making a difference.

Tailored Training

We work closely with our customers to develop training that is unique to their needs and challenges.

Online Resources

We will give you access to online resources and videos after the course to reinforce your learning experience.

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